Returns and Refunds Policy
Online Orders — 14-Day Cooling-Off Period
In accordance with the EU Consumer Rights Directive, you have 14 calendar days from the date of delivery to cancel your online order for a full refund. To exercise this right, please notify us in writing via email or our returns portal. Goods must be returned unused, in original packaging, with all tags attached. Refunds will be issued within 14 days of our receipt of returned items or proof of return, whichever is earlier.
In-Store Purchases — 7-Day Exchange Policy
For items bought in our physical store, we offer a 7-day exchange policy from the date of purchase. Goods must be unworn, unwashed, and in saleable condition with original tags. A receipt or proof of purchase is required. No cash refunds are given for in-store purchases unless the item is faulty or not as described. Exchanges are subject to stock availability.
Click & Collect Returns
Items purchased via Click & Collect can be returned either by post (as per our online returns process) or in-store within 14 days of collection. Please bring your collection receipt and the original packaging. If returning in-store, the 7-day exchange policy applies for exchanges; for a full refund, the 14-day cooling-off period remains valid.
Hygiene Exclusions
For health and hygiene reasons, we cannot accept returns on the following items unless faulty:
- Underwear and swimwear (unless sealed packaging is intact)
- Pierced earrings and body jewellery
- Swimwear without the hygiene seal in place
These exclusions comply with Irish consumer law and standard retail practice.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 30 days. Under Irish consumer law, you are entitled to a repair, replacement, or full refund, including any reasonable return postage costs. We may request photographic evidence before authorising the return.
Contact Us
To initiate a return, email [email protected] or visit us in-store with your proof of purchase. Refunds are processed to the original payment method. For online orders, you are responsible for return postage costs unless the item is faulty. This policy does not affect your statutory rights under Irish and EU consumer protection legislation.